When AI Gets Overconfident: What We’re Learning About Chatbot UX in 2025
Introduction AI chatbots are everywhere in 2025—from customer support and onboarding to therapy apps and personal productivity tools. But as they become faster and more fluent, a new problem is showing up: Overconfidence. These bots sound sure of themselves, even when they’re wrong. And that’s not just annoying—it’s a user experience risk that affects trust, … Read more